Dear Valued Customers,
Thank you for your continued support and trust.
Tuya Smart Lock provides users with free video storage service. Previously, this service was automatically claimed upon device activation. However, during pre-shipment factory testing, a subset of devices may be activated for quality control. If these factory-activated test accounts and end-user accounts belong to the same Tuya data region, the free service may be claimed in advance and will not be reissued to end users.
To prevent this scenario, Tuya Smart Lock will update how the free video storage service is claimed—changing from automatic activation to manual user activation.
For End Users: You must manually activate the cloud storage service to access video/image records in the App's Activity Log.
Service Adjustment Instructions
- Adjusted Function: The free service of [3-day video storage with 30-day validity] will now transition from automatic activation to manual user activation.
- Scope of Adjustment: Applies to all newly sold and activated video smart locks and image smart locks outside Mainland China. Pre-activated devices will not receive duplicate service.
- Effective Time: August 1, 2025 at 10:00 (UTC+8)
How to Claim the Service
Access the Service Marketplace for Smart Locks. If eligible services are available, click the [Click to Claim] button to activate.
| If you do not wish to receive such emails, please click here to unsubscribe. |
